Shipping & Returns Policy
Scoops Co by CR&CO Last updated: 26 December 2025
Our Policy
Scoops Co by CR&CO complies with the Australian Consumer Law (ACL). Nothing in this policy limits or excludes your rights under the ACL.
1. No Change-of-Mind Refunds
Unless required under the ACL, we do not offer change-of-mind refunds for:
Mystery Scoops
Pre-Loved Book Scoops
Clearance or final-sale items
This applies regardless of payment method used, including Buy Now Pay Later services.
These products are either randomised or second-hand and are not eligible for change-of-mind returns.
2. When Refunds Are Available
You may be entitled to a refund, replacement, or repair where required under the ACL if an item:
Is faulty
Is not as described
Has a major failure (as defined by the ACL)
Is significantly different from the product listing
We may request proof of the issue, such as photographs or additional details. Scoops Co by CR&CO may retain dispatch records, including photographs, to assist with quality assurance, order verification, and the resolution of customer enquiries.
3. Pre-Loved Book Scoops
Pre-Loved Book Scoops contain second-hand books and may show signs of normal use, age, or wear.
Refunds or replacements are only available for major, undisclosed faults and do not apply to minor cosmetic imperfections or general second-hand condition.
4. How to Request a Refund
To request a refund or replacement, please contact us with:
Your full name
Your order number
A description of the issue
Photos of the item (where applicable)
5. Refund Processing
Approved refunds are processed within 5–10 business days to the original payment method used at checkout.
Where a return is required, instructions will be provided. Return shipping costs are the customer’s responsibility unless the item is confirmed to have a major fault under the ACL.